Expressing Concerns
Your care team at UNC Health Johnston aims to give you the best possible service in a friendly, open way. If you have feedback about your stay or a loved one’s experience, reach out to help us improve our care.
While You’re a Patient
Give us the opportunity to make you feel more comfortable during your test or treatment. While you’re at UNC Health Johnston for care, let your team know right away if you have questions or concerns. You may also call 919-938-7517 weekdays from 8:30 a.m. to 5 p.m. to reach our patient experience specialist, who can help you communicate with your care team.
Take Charge of Your Experience
Improve your patient experience by:
- Educating yourself about your diagnosis, treatment plan, and medications
- Inviting a trusted family member or friend to your hospital visits to provide support and help you remember the doctor’s instructions
- Speaking up and asking your care team questions until you fully understand
- Participating in decisions about your care
After You Go Home
Call the UNC Health Johnston Careline at 919-938-7443 or email jmhcareline@unchealth.unc.edu if you’re not satisfied with how your team addressed your concerns during your time with us. Rest assured that we’ll take your feedback seriously and respond in a timely way.
Filing a Complaint
You also have the right to file a complaint with the following agencies:
Complaint Intake Unit
NC Division of Health Service Regulation
2711 Mail Service Center
Raleigh, NC 27699-2711
Phone: 1-800-624-3004 or 919-855-4500
Fax: 919-715-7724
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organization
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Survey on Your Experience
After an overnight hospital stay, you may receive a survey by phone about your experience. You can share your thoughts on the nurses’ care, doctors’ care, and hospital environment. We work to improve our service based on your responses to the survey—part of the nationwide Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).
Patient & Family Advisory Council
Play an ongoing role in shaping the patient experience at UNC Health Johnston. Apply to the Patient and Family Advisory Council to share your perspectives and advocate for people like you.
