Expressing Concerns

Excellent customer service is an integral component of everything we do at Johnston Health. This includes service to patients, families, visitors, volunteers and fellow employees. You and your family have the right to have your compliments, concerns, and complaints addressed; we have processes in place to review those reports. If you have any concerns about your treatment or care, please tell our staff. The feedback you provide is valuable in helping us to improve patient care. To contact us, call Johnston Health’s CareLine at 919-938-7443 or email

You also have the right to contact and file a complaint with the following agencies:

Complaint Intake Unit
NC Division of Health Service Regulation (DHSR)
2711 Mail Service Center
Raleigh, NC 27699-2711
1-800-624-3004 or 919-865-4500; (fax) 919-715-7724

Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organization
Oakbrook Terrace, IL 60181
1- 800-994-6610

You have the ability to see quality measures for several hospitals at a time. For more information about hospital comparisons, click this link: