Patient Experience

At Johnston Health, we are committed to providing patients and their families not only with the highest level of clinical care, but also with the best possible service. That means friendly, open communication between patients and their care team, a friendly staff and much more.

The North Carolina Hospital Association is always looking for stories about caregivers, hospitals and health care experiences. Be a part of the Healthier Tomorrow NC campaign and share your story!

North Carolina Hospitals, Healthier Tomorrow

Customer Service

We believe friendly, caring service is an integral part of patient care. Everyone on our team follows our Statement of Excellence and Standards of Behavior to ensure all patients and families receive the care and respect they deserve.

Patient Satisfaction

We participate in Hospital Consumer Assessment of Health Providers and Systems, which is a survey initiative to help us measure our patient’s satisfaction with their care. This helps us see what we are doing well, and where we can improve to constantly be providing the highest level of care possible.

View our video below, made by our employees, to see how we are all part of the patient experience.