Patient Experience

At Johnston Health, we are committed to providing patients and their families not only with the highest level of clinical care, but also with the best possible service. That means friendly, open communication between patients and their care team, a friendly staff and much more.

Watch how we are all part of the patient experience.

Patient Satisfaction

Our administration and staff at Johnston Health want the opportunity to ensure your visit to our facility is as comfortable and pleasant as possible.  Your satisfaction is very important to us.  While you are a patient, if you or a family member has a question or concern about your care, please let us know right away so that we may address your concern in a timely manner.  You may direct your comments or questions to any of our staff members at any time.

Our Patient Experience Specialist is also available Monday through Friday from 8:30 am until 5 pm to assist if you are not being treated in a fair and concerned manner.  You may reach the Patient Experience Specialist at (919)938-7517, if for any reason you do not receive an answer, please leave a message and your call will be returned in a timely manner.

If you have already received care at Johnston Health and are no longer a patient but have been a patient and have concerns to share, please contact our Johnston Health Careline at 919-938-7443  to ensure your concerns receive the proper attention in a timely manner.

Patient Feedback

We would also like to encourage you to become involved in your health care and experience at Johnston Health.

Here are a few tips for taking charge of your health:

  • Speak up if you have questions or concerns, and if you don’t understand, ask again.  You have the right to know.
  • Educate yourself about your diagnosis and the medical tests you are undergoing.  Make sure you fully understand your treatment plan.
  • Ask a trusted family member or friend to accompany you to your hospital visits.  Know what medications you take and why you take them.
  • Participate in all decisions about your treatment.  You are the center of the healthcare team at Johnston Health.

We can’t make improvements alone – we need your feedback, whether that is through patient surveys, letters, emails, or telephone calls. We encourage you to be involved in resolving issues regarding your own care, treatment and services.