As so many do when a new year begins, we’d like to reflect on 2013 and thank those who contributed to our many achievements this past year. In the shifting world of healthcare, we faced many challenges and had to make many changes. We’re proud of our organization’s continued success and look forward to new opportunities in 2014.
Here are our 5 most notable achievements during 2013. Thank you to everyone who helped make these successes happen!
1. Affiliating with UNC Health Care
The biggest change to come out of 2013 is our affiliation with a nationally-recognized health care system. Following a 17-month-long search, the Johnston Health Board of Commissioners in March selected UNC Health Care for a joint partnership. From the beginning, the board’s strategic goal was to strengthen and prepare Johnston Health for the sweeping changes in health care reform. While the affiliation agreement is not expected to be final until February 2014, we have already begun to see the positive impact. We are very excited to be working with such a prestigious organization and look forward to the opportunities that 2014 will bring.
2. Expanding Johnston Medical Center-Clayton
Work on the $50 million addition to Johnston Medical Center – Clayton began in early September and is now progressing ahead of schedule. If all goes according to plan, the work will be complete by January of 2015. This expansion will add a three-story wing for 50 inpatient beds, additional exam and operating rooms, a labor and delivery suite, additional patient services, and more. With the population continuing to grow in western Johnston County and Wake County, this expansion will allow us to better serve the needs of the community.
3. Earning Full Accreditation as Chest Pain Centers
The designation, awarded by the Society of Cardiovascular Patient Care in April, signifies that Johnston Health has a higher level of expertise in dealing with patients who arrive with symptoms of a heart attack. To earn accreditation, medical providers and staffs of the emergency departments in Smithfield and Clayton underwent rigorous evaluation by the SCPC for their ability to assess, diagnose, and treat patients who may be experiencing a heart attack. Early detection and immediate treatment is key to preventing heart damage when a heart attack occurs, and we are proud to be able to provide this high level of care for patients in Johnston County.
4. Adding Services for Patients
With the addition of Dr. Raj Majithia in August to Johnston Medical Associates – Gastroenterology, patients with diseases of the pancreas and liver now have access to advanced endoscopic treatments or ERCP. Also in August, Dr. Anshul Rao brought to Johnston Health his specialty of rheumatology to serve the needs of patients with arthritis or other bone and joint problems. These additions to our medical staff have helped many patients be able to stay close to home to get the specialty care that they need. Our goal is to continue adding service lines and specialists to our staff so patients can access care without having to travel outside of Johnston County.
5. Enhancing the Patient Experience
This year brought a sharper focus on patient and customer satisfaction which yielded tremendous results. We established policies and procedures aimed at improving our patient’s experience with different areas of their care such as pain management, cleanliness of rooms, and responsiveness of staff. We made gains in core measure results and improved patient satisfaction scores in all categories by an average of 3 percent, which was better than the national average increase of 1 percent. We treat our patients like family and take pride in providing a comfortable and stress-free experience so they can focus on what’s important – getting well!